Privacy Policy

Last updated: January 06, 2023

. Introduction

At Graceful Oaks Care Home, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

  1. Information We Collect

We may collect and process the following data about you:

•	Personal Identification Information: Name, address, email address, phone number, date of birth, and other similar information.
•	Health Information: Details of medical conditions, treatment, and care needs relevant to the services we provide.
•	Financial Information: Payment details, billing address, and other financial information related to your account.
•	Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
•	Usage Data: Information about how you use our website, products, and services.

3. How We Use Your Information

We use the information we collect in the following ways:

•	To Provide Services: To deliver and manage our care services to you or your loved ones.
•	To Improve Our Services: To understand how our services are used and to make improvements.
•	To Communicate: To contact you regarding your care, respond to your inquiries, and send you important updates.
•	For Billing and Payments: To process payments for our services and manage your account.
•	For Compliance: To comply with legal obligations and regulations, including reporting to regulatory authorities.

4. Sharing Your Information

We may share your personal information with:

•	Healthcare Providers: To ensure you receive appropriate care.
•	Service Providers: Companies that provide services on our behalf, such as IT and administrative support.
•	Regulatory Authorities: To comply with legal obligations and regulations.
•	Family Members: With your consent, to update them on your health and wellbeing.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Despite these measures, we cannot guarantee the absolute security of your data transmitted over the internet.